Frequently Asked Questions (FAQ)

All size charts are available on the product information page. Please check the size chart for the product of your choice before ordering. Sizes for each product type may vary. If there is no size chart present at the product page, there is no size chart available.

We update and restock our products on a regular basis. Just check the store every now and then to see if the product and size you are looking for is available again.

If you pre-order a physical item, you will receive your package as close to the release date as possible. We will ship out your package a few days before the release, but the actual delivery date depends on your location. If you pre-order digital items, these will be available for download in your account on the release date. Please visit https://store.liquicity.com/my-account to access your downloads.

No, but if your product arrives in a damaged state because of shipping (very rare!) please contact us and we will do our best to resolve the issue.

WAV and FLAC are both lossless formats. These formats both have the full audio quality from the original source. WAV is an exact copy of the original source audio. FLAC has a slightly reduced file size but maintains the full audio quality. It’s important to remember that the FLAC format is not supported by loads of portable media players. MP3 is a ‘’lossy’’ audio format. It is compressed in order to minimize file size though at a slightly diminished quality.

All our digital music is available in WAV, MP3 and some also in FLAC. Unlike other music stores, there is no difference in price between the formats!

After you purchase a digital product, you can download the files trough your personal webshop account. Access your account page via: https://store.liquicity.com/my-account and navigate to the “Downloads” page. Find your files and click the download button to start the download. The .zip-file will be saved on your computer (downloading to mobile devices is not supported). You need to extract the .zip-file on your computer to listen to the individual songs. For more information about unzipping, please have a look at http://www.wikihow.com/Open-a- .Zip-File- Without-Winzip. If you have any questions or experience technical difficulties, please contact our customer support (store@liquicity.com).

As long as you have a computer and a decent internet connection you can access and use our shop anywhere in the world.

No. The preview player on the website plays a low-quality (and thus quick-loading)128kbps MP3 version of the final file. The sound quality of the final downloaded version, whether WAV or 320kbps MP3, is far better and to most people indistinguishable from a CD.

Your digital downloads will be available in your personal webshop account (https://store.liquicity.com/my-account). Log in and navigate to the “Downloads”-page. If you click the download button, your files will start to download. Downloading files from the Liquicity Store currently only works on computers, it is not possible to download the files to your phone or tablet directly. You can, however, share them with those devices after saving them on your computer.

Please let us know immediately – if there is any problem with a file then we need to replace it as soon as possible. Please email store@liquicity.com with a description of the problem and we will get you the correct file straight away.

Download it again! Your digital downloads will be available in your personal webshop account (https://store.liquicity.com/my-account). Log in and navigate to the “Downloads”-page. If you click the download button, your files will start to download.

We accept payments by credit and debit cards (Mastercard, Maestro and Visa). All our payments are processed securely using Mollie. No card details will be stored on our servers. Besides credit and debit cards, we also accept iDEAL, PayPal, Bank transfer and Bitcoin payments.

The total amount of your purchase, including postage and packaging (if applicable), will be charged in Euros (€) and converted to your currency at the current rate of your card issuer.

Depending on your payment method, it may take a while before the payment is fully processed. Also make sure to check your spam folder. If you believe something went wrong, please contact us at store@liquicity.com

All the prices on the web site are in Euros (€). If you pay with a credit card, your card company will automatically convert the amount in Euros to your own currency.

Although we always do our utmost to avoid it, some packages are being charged with duties. Unfortunately, we can’t do anything about it: it just comes with international shipping. Our prices do not include duties, value-added taxes, or miscellaneous fees that may be assessed in connection with international shipping. If assessed, these charges are levied after your package leaves our possession and are the responsibility of the package recipient, who will be billed for them by the local Customs Office, the shipping company, or others. Rejecting an order due to duties, taxes, or fees does not entitle you to a refund from us and may not avoid the duties, taxes, or fees.

Our online payments are securely powered by Mollie. Your card details are not stored anywhere on our server. For more information about Mollie, please have a look at their website (https://www.mollie.com/en/about).

Yes, you will get this code in your email as soon as the shipment is on its way! Unlike the rest of the emails, FedEx will email you directly with the Track & Trace code. You should get this within 1-3 days after you receive the shipping confirmation email from us. Please keep an eye on your spam folder!

All orders will be packed and dispatched within 24 hours of the receipt of the order (on working days). Approximate delivery time:
Europe: 2 – 7 days
Rest of World: 5 – 21 days

PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.

Yes, orders will be delivered on weekdays and during holidays. However, FedEx delivery services may be reduced on certain days during the year, regarding on the country you live in.

Due to customs and postal delays beyond our control, please allow up to 28 days for delivery before contacting us (store@liquicity.com) for lost packages.

Shipping costs will be calculated according to the weight, size and destination of the products. All orders will be handled as packages, so you will receive a Track& Trace code even if you only ordered one CD. Generally you save shipping costs per product if you order more than one product.

Orders can be cancelled at any time before we dispatch. Please contact our customer service once you have decided to cancel your order (store@liquicity.com). You will receive a full refund if you decide to cancel before the shipment was processed by Liquicity. If we have already shipped your package, please wait for delivery and return the package to receive a refund. In this case you will have to pay for the return shipping and packaging costs, please see “I want to return my purchased item” below for more info.

We do not accept returns of CDs, vinyl, downloadable products or event tickets. We do offer a return policy on all clothing items.

If you receive a damaged product, please make a picture and email your details to store@liquicity.com. In this case we will cover your return shipping costs, plus a new shipment.

If for any other reason you are not satisfied with your product(s), you can return them to us within 14 days after the initial order date. You will have to pay for shipping and packaging fees yourself. If you decide to return your purchase, the product(s) need to be in perfect condition or we will not be able to give you a refund! Please email store@liquicity.com if you wish to return a product.

For all your questions about the webshop, orders or products, please contact: store@liquicity.com